Contact Center Training and Content (CTC)
AI Overview
CMS seeks comprehensive training and content development expertise to equip 10,000 customer service representatives nationwide with accurate Medicare and Marketplace knowledge. The contractor will create classroom and e-Learning materials, manage 3,900+ support products across multiple channels, and ensure consistent, compliant information delivery.
This summary is AI-generated from the official solicitation.
Key Details
Official Description
The purpose of this contract is to develop training and e-Learning products designed to increase the Medicare and Marketplace knowledge of the CSRs and support them in providing world class service to our beneficiaries and consumers. It is important that the potential training and content contractor understand the complexity of the Medicare and Marketplace programs and the scope of the information that CSRs provide in response to inquiries. The contractor must be capable of developing both class...
Read full description on official sourceMore CENTERS FOR MEDICARE AND MEDICAID SERVICES Opportunities
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