Contact Center as a Service Products and Services

Name: Contact Center as a Service Products and Services
Creator: VETERANS AFFAIRS, DEPARTMENT OF
Published: 2026-03-20T00:00:00+00:00
Keywords: RFI

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF.VETERANS AFFAIRS, DEPARTMENT OF.TECHNOLOGY ACQUISITION CENTER NJ (36C10B)

AI Overview

Cloud-based Contact Center as a Service (CCaaS) platform with AI-driven features, omnichannel routing, workforce management, and sentiment analysis to support VA's mission-critical mental health crisis services and enterprise contact centers.

This summary is AI-generated from the official solicitation.

Key Details

Agency

VETERANS AFFAIRS, DEPARTMENT OF

Funding Amount

—

Release Date

March 20, 2026

Due Date

March 31, 2026 (Closed)

Official Description

Contact Center as a Service Products and Services This Request for Information (RFI) is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Department of Veterans Affairs (VA) as to the ultimate acquisition approach. This notice is issued solely for information and planning purposes - it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the fut...

View on official source

Change History

Opportunity AddedMar 20, 2026 at 9:09 PM

Contact Center as a Service Products and Services

New SAM.gov opportunity: Contact Center as a Service Products and Services

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